Support
Cooking & Kitchen FAQs
Frequently Asked Questions
Need help cooking, storing, ordering, or using our products in your kitchen? Here you’ll find detailed answers — from grilling techniques and thawing tips, to delivery zones, wholesale terms, and bulk ordering for chefs across Malaysia.
Products & Quality
What types of products do you offer?
Abraham’s offers artisanal sausages↗ (Polish Kielbasa↗, Sheboygan Bratwurst↗, Cajun Andouille↗, Argentine Chorizo↗, British Banger↗, Breakfast Sausage↗), burger patties (Chef-Grade, BBQ Pork Patty↗), and meatballs (Italian↗ & Spicy↗).
What makes your sausages different from commercial ones?
Unlike bouncy commercial sausages, Abraham’s uses real pork shoulder and natural spices for an authentic meaty bite. No preservatives, no fillers. Learn more about our Quality & Process↗ approach.
Are your products halal / do you supply halal versions?
Currently, our artisanal lines are pork-based and not halal. If we develop a halal-certified range, it will be clearly labelled. See our Product Overview↗ for current range.
Do you disclose nutritional information?
Yes, we provide estimates for wholesale buyers. Refer to our individual Product Page↗.
Source & Ingredients Origin
Where do you source your pork and meat ingredients?
We source pork meats and fat from trusted Malaysian farms, and licensed suppliers that comply with local food safety regulations. Mostly concentrated in regions of Selangor, Penang, Perak, Negeri Sembilan. Our focus is on consistency and freshness in every batch.
Do you use imported ingredients?
While our pork is locally sourced, certain spices and seasonings are imported to preserve traditional European flavor profiles (e.g. paprika, nutmeg, herbs). This ensures authenticity in products like Argentine Chorizo↗ and Cajun Andouille↗.
Are your products made in Malaysia?
Yes — all Abraham’s sausages, patties, and meatballs are handcrafted in our kitchen in Puchong, Malaysia, in small-batch production runs.
Do you use preservatives or artificial ingredients?
No — our products contain no preservatives, artificial colors, or artificial flavors. Each recipe is developed with natural spices and seasoning blends. Learn more in our Quality & Process↗ page.
Storage & Handling
How should I store your products?
Keep frozen below 4°C (or lower) at all time. Always follow the “Best Before” date printed on each pack. Learn more on our Product Page↗.
What is the shelf life of your products?
Is it safe to refreeze once thawed?
We recommend avoiding repeated freeze–thaw cycles. If a product has thawed but was kept cold (< 4 °C), refreezing is possible, but the quality and texture may degrade. Use within 1-3 days once fully thawed.
How do I thaw products properly?
Thaw overnight in the fridge (0–4 °C). Alternatively, immerse sausage packs in clean water for at least 30 minutes. For menu applications, see our Cooking Tips↗.
Ordering & Supply
Do you have a minimum order quantity (MOQ)?
Yes — wholesale orders require MOQ (packs or RM value). Reach out to us via Wholesale Enquiry Form↗.
How do I place an order?
Reach us by WhatsApp or Inquiry Form. We will be in touch within 24 hours. Contact Us↗.
Can I modify or cancel an order once placed?
Yes, do reach out to us soonest, if production hasn’t started. Contact via WhatsApp for faster response. Contact details available on Contact Page↗.
Do you accept custom sizes or flavours?
We focus on consistency and do not customize for smaller volumes, however is available for higher volume orders. Enquire via Wholesale Form↗.
If a product is out of stock, will it be restocked?
Yes, most products rotate back quickly within 3-5 days. Reach out to us for confirmation via WhatsApp or Emails. Contact details available on Contact Page↗.
Delivery & Logistics
Where do you deliver?
We deliver across Peninsular Malaysia, especially Klang Valley (KL, PJ, Subang, Puchong). See our Where to Buy↗ page.
What are delivery schedules & cutoffs?
We deliver within 3–5 days upon order confirmation.
Do I need to be present for delivery?
We recommend it, but you may represented by an authorized person from your business. If no one will be available, you may specify a safe location. Please refrigerate/freeze immediately.
What happens if delivery is delayed or missing?
Contact us via WhatsApp or email. Contact details available on Contact Page↗. We’ll investigate and arrange resolution or replacement if required.
Can I arrange my own courier?
Yes, especially for bulk orders. We can coordinate self pick-ups.
Payments, Terms & Returns
What payment methods do you accept?
Online Banking, Touch N’ Go, Duitnow transfers. Reach out to us for Wholesale Enquiry payment terms. Wholesale & Retail Inquiry↗.
When is payment due?
Full payment in prior to delivery. Net 15/30 terms may apply for approved clients. Reach out to us for Wholesale & Retail payment terms. Wholesale & Retail Inquiry↗.
What’s your refund/return policy for perishables?
No general returns, goods to be inspected by customer/representatives upon receipt. Once confirm receipt, goods considered sold. But if damaged/defective , report within 6 hours with photos. We may replace or credit.
Do you charge for cancellations?
Within 24 hours = free. After that, restocking fees may apply.
Usage, Cooking & Ingredients
Where can I find cooking instructions?
Each product page↗ includes methods (grill, pan-fry, bake). See our Cooking Tips↗ for chef applications.
Do you publish ingredient & allergen info?
Yes — ingredients listed per product. Allergens (soy, oats, eggs) clearly marked. See individual Product Page↗.
Are your sausages gluten-free?
Our products are generally gluten-free, except British Banger uses oats (marked), and Pork Meatballs use breadcrumbs.
Can you help with yield/costing for menus?
Yes — we provide portion-to-yield guides. Request via Chef Collaboration Page↗.
Business, Wholesale & Partnership
Do you supply cafes, retailers, distributors?
Yes — reach out to us via our Wholesale Enquiry Form↗.
Can I request product samples?
Yes — reach out to us via our Wholesale Enquiry Form↗.
Do you provide spec sheets or certificates?
Yes — PDF spec sheets available. Download via individual Product Page↗ or request from our team.
Can I open a B2B account/credit line?
We offer credit terms up to 30 days. Reach out to us to apply. Contact Us↗
Do you offer consultation or menu analysis?
Yes. Beyond supplying products, we provide consultation for chefs and foodservice buyers — including portion analysis, menu costing & fit, and usage suggestions. Contact us via our Contact Page↗ to arrange a session.
How do you ensure consistency & QC?
Each batch is logged and QC checked. Learn more in our Quality & Process page↗.
Let’s Talk Solutions
Ready to Elevate Your Menu?
Whether you’re a chef designing a new menu or a retailer sourcing authentic products, Abraham’s is here to help. Book a consultation for tailored guidance, or request a sample pack to experience the difference our artisanal sausages make.